Shipping and Returns

Delivery

Items ordered in the Webshop are delivered to the countries that can be selected in the ordering process. If you want the item delivered to a country that does not figure in the ordering process, please contact us to find a possible solution. Depending on the actual order, the delivery is performed by a courier or shipping agent, which figures in the delivery notice you receive when the order is shipped from our warehouse.

We make every effort to deliver your order as quickly as possible. The delivery time is shown on the product page, the shopping cart and the order receipt that is sent immediately after your purchase. If your order contains products with various delivery times - for example, when ordering an in-stock item and a custom-made item or a back order item - your order will be delivered in instalments.

If any production or other delays arise in connection with delivery, this could affect the delivery time. We endeavour to contact you as quickly as possible in the event of delays.

 

Shipping parcels

For courier shipments, where the item is in stock, we deliver the item within 1-2 weeks after your purchase to an address or package shop, depending on your choice of delivery type.

 

Pallet and furniture shipments

For pallet and furniture shipments, where the item is in stock, our shipping agent will contact you prior to delivery.

It is your responsibility to ensure that you can receive the order. In other words, it is important that the items you have ordered can come through staircase doors and front doors, into your home and on to the desired room in your dwelling. You must provide information about special access conditions when placing the order.

In the case of delivery by a shipping agent, a competent recipient must always be present, who has been granted full authority by you to sign for receipt of the item. When you receive your order, you must check whether the items are correct and whether there is any visible damage. If everything is as expected, the shipping agent will ask you to sign for receipt.

If the packaging is damaged or shows any other signs of defect, on the consignment note you must sign only for receipt with reservation for any damage to the contents or refrain from receiving the item and ask the driver to return it.

If an item proves to be damaged or defective after unpacking, please call our sales support team at +45 76 58 18 82 or email them at webshop@verpan.com. They will help find a solution. On proof grounds, please contact our sales support team as quickly as possible, and no later than 5 days after receipt. However, this does not deprive you of your rights under the Danish Sale of Goods Act.

 

Right of revocation

You have the right to revoke your purchase within 14 days. The revocation period expires 14 days after the day on which you or another person you chose (though not the carrier) acquires physical possession of the item. If you ordered several items in an order, and we cannot deliver the items at the same time, the cancellation period starts when you acquire physical possession of the last item. If the deadline occurs on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, the deadline is extended to the following business day. However, you do not have the right of revocation for special items produced to order.

 

How to apply the right of revocation

You revoke your purchase by informing us that you are exercising your right of revocation. We ask you to send an email, informing us that you are exercising your right of revocation, to the address below. You will then receive an answer with a return order number.

 

Email: webshop@verpan.com
ASTARRI A/S
Egeskovvej 29
DK-8700 Horsens
Tel. +45 76 58 18 82

 

Returning the item and costs of return

If you have revoked the purchase of an item, please send the item to:

 

ASTARRI A/S
Egeskovvej 29
DK-8700 Horsens
Attn. Webshop / return order no: (provided by customer services)
Tel. +45 76 58 18 82

 

You must return the item without unnecessary delay - and within 14 days after you have notified us that you wish to revoke your purchase. The deadline is met if you send back the goods before the period of 14 days has expired.

For pallet deliveries, please contact us so we can coordinate the pickup in consultation with you. You are personally liable for the costs incurred by return (with the exception of complaint), though with a maximum fee of DKK 1,000 per cubic metre (1 cubic metre is the minimum per consignment).

 

Refund

When you revoke your purchase, we refund all payments received from you in connection with the purchase. Return costs are at your own expense.

We refund the amount without undue delay and in any case within 14 days from the date on which we received the item you returned.

We make such a repayment with the same payment method that you used for the original transaction, unless you have expressly agreed otherwise. In any event, you are not subject to any fees resulting from the refund.

 

Testing the item and packaging

You are only liable for any diminished value of the item resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the item.

You may normally test the product in the same way as you can and may in a shop, but you should not put it to use. If you have used the item in a way that you cannot or may not do in a shop, and we cannot sell it again, or cannot sell it at the full price again, you can expect us to deduct the depreciation of the value from the amount you will receive. If the item no longer has a commercial value, we will not refund the purchase price.

You must return the item in its original packaging. Furthermore, you must ensure that the item is securely packed when you return it. You are personally liable for the package/item until we receive it. So, for package shipments, keep the receipt to prove that you have handed in or delivered the package for return.